SHIPPING, CANCELLATION, AND REFUND POLICY
Cancellation Prior to Shipment
Once goods or services are purchase we do not refund or provide any cancellation of services.
Goods Return Policy (Goods ONLY)
All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery
Services Refund Policy (Tuition Services ONLY)
- No refund/cancellation of payment after purchase for (1 month tutorial packages)
- We do provide 100% cancellation or refund for (3 months and 6 months tutorial packages). Cancellation with full refund only applicable if students/parents are not satisfied with the tutorial services before 1 week (1st Trial Class). Cancellation and full refund may not be applicable if students/parents use our services after 2 weeks of usage .
Shipping of Goods’ Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at yawkeanhuat@onlinetuitionclass.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2- 8 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.